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Serco Our TownEmployee Portal: Login, Pay Stub & W-2

A plain-English guide to logging in to your Serco Our Town employee account, viewing or downloading your pay stub, and getting your Serco Our Town W-2 tax form.

Access your Serco Our Town employee portal

  1. Go to the official Serco Our Town employee portal. Always start from Serco Our Town's own site or a link your HR gave you, not a search ad.
  2. Enter your employee ID or username.
  3. Enter your password, then submit to sign in.
  4. Locked out? Use the "Forgot password" link on the login screen, or contact Serco Our Town HR to reset your account.

How to get your Serco Our Town pay stub

  1. Log in to the Serco Our Town employee portal.
  2. Open the Pay or Payroll section (sometimes labeled "Pay statements" or "Earnings").
  3. Select the pay period you need, then view or download the PDF.
  4. No portal access? Contact Serco Our Town HR or payroll and ask them to send your pay stub.

How to get your Serco Our Town W-2

Employers must furnish your W-2 by January 31 each year. To get your Serco Our Town W-2, sign in to the employee portal and open the Tax Documents (or Year-End) section, where the current and prior W-2 forms are usually posted.

If your W-2 is missing or you can no longer log in, contact Serco Our Town payroll to request a copy. As a last resort - if you still cannot get it - you can file IRS Form 4852 as a substitute for a missing W-2.

Stay safe

Only log in through the official Serco Our Town site. Never share your SSN, login, or password by email or text, and watch for phishing pages that copy the real portal.Serco Our Town will not ask for your full password over email.

Frequently asked questions

When will I get my Serco Our Town W-2?

Employers must furnish W-2 forms by January 31 each year, so your Serco Our Town W-2 for the prior tax year should be available - in the portal or by mail - by the end of January.

I lost my Serco Our Town pay stub - what can I do?

Log back in to the Serco Our Town employee portal and reprint it from the Pay or Payroll section, where past stubs are usually stored. If you no longer have access, ask Serco Our Town payroll or HR to resend it.

How do I reset my Serco Our Town employee portal password?

Use the "Forgot password" link on the portal login screen to reset by email or text. If you are locked out or the reset does not arrive, contact Serco Our Town HR or your IT help desk.

Can I still access pay stubs after leaving Serco Our Town?

Former employees often keep portal access for a limited time, then lose it. If you can no longer log in, request copies of your final pay stubs and W-2 directly from Serco Our Town payroll.

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